Level Up Casino Privacy and Data Protection Policy

1. Introduction

1.1. This Privacy Policy, last updated on 01/01/2023, outlines how Level Up Casino Aus collects, uses, and protects your personal information. At Level Up Casino, we are committed to being clear and transparent in how we handle your data.

1.2. This Policy applies to all visitors, depositors, and players using our services. It outlines your privacy rights, how we collect and share data, and how we use it, including for marketing and personalization purposes.

1.3. If we make material changes to this Policy, you will be informed accordingly.

1.4. Our staff regularly undergoes data security training and adheres to strict confidentiality guidelines.

1.5. For questions or concerns regarding data protection, contact our Data Protection Officer at [email protected].

2. Privacy Policy Promise

2.1. Level Up Casino respects and protects the privacy of every user. Your personal information is handled with care and transparency.

2.2. We use your personal data only to enhance our services. We will always be open about how and why your data is used.

2.3. In accordance with anti-money laundering obligations, players must wager deposited funds at least once before initiating withdrawals.

2.4. We may request additional verification documents, including selfies with ID or video identification.

2.5. Australian players may be required to use region-specific withdrawal methods, such as PayID or bank transfers, activated via qualifying deposits.

2.6. We may call you for identity verification as part of the Know Your Customer (KYC) procedure.

3. What Personal Information is Collected

3.1 During Account Registration:

  • Name, email, address, phone, gender, date of birth
  • Photo ID and proof of address
  • Banking/payment method details
  • Login credentials

3.2 During Use of Services:

  • Game interaction data
  • Browsing behavior and cookies
  • Device info (IP, OS, browser)
  • Recorded calls
  • Voluntary/publicly shared information (e.g., social media)

3.3 Special Categories of Data:

  • Responsible gaming-related health data
  • Such data is secured with additional measures

4. Why We Collect Your Data

4.1 Under Contractual Obligation:

  • To provide gaming and betting services
  • Customer support and technical maintenance
  • Transaction processing

4.2 Under Legitimate Interest:

  • Personalized offers and service recommendations
  • Analytics, research, marketing effectiveness
  • Customer engagement (emails, calls, surveys)
  • Security and fraud prevention

4.3 Sensitive Data Processing:

Only with your consent or as legally required.

5. Sharing Personal Information

Level Up Casino may share your data:

  • With Australian regulatory authorities
  • With financial institutions and KYC providers
  • With trusted third-party service providers (payments, IT)
  • During business transfers or acquisitions
  • With auditors or regulators (e.g., AUSTRAC for AML compliance)

We never sell your data for marketing.

6. Data Retention

We retain personal data:

  • While your account is active
  • For at least 5 years after account closure to comply with Australian AML/CTF laws
  • To meet legal, contractual, and regulatory obligations

7. Your Rights

You have the right to:

  • Access and update your personal data
  • Delete your data (subject to legal retention)
  • Restrict processing under specific conditions
  • Withdraw consent at any time
  • Object to direct marketing
  • Data portability in machine-readable format
  • Not be subject to fully automated decision-making

Requests: [email protected]

8. Data Security

  • SSL encryption
  • Secure payment gateways (e.g., PayID, POLi, credit cards)
  • 24/7 network monitoring and IDS systems
  • Anti-fraud departments and procedures
  • Third-party security audits

Suspicious activity may result in account suspension.

9. Complaints

Unhappy with how we handle your data? Contact [email protected].

If unsatisfied, escalate to the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this policy to reflect regulatory changes or improvements. A prominent notice will be displayed, and continued use of casinolevelup.net indicates acceptance of the updates.

11. Your Obligations

  • Provide accurate and up-to-date data
  • Inform us of any changes
  • Misrepresentation may result in account suspension without compensation
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