Responsible Gaming Support at Level Up Casino Australia
At Level Up Online Casino Australia, we prioritise your well‑being. While gaming is meant to be fun, we recognise that it can sometimes become problematic. That’s why we’ve implemented robust, player-focused safeguards that meet both regulatory standards and our commitment to a safe gaming environment.
Player-Control Tools
To help you maintain balance, you can easily set limits directly from your account dashboard:
- Deposit Limits: Cap daily, weekly, or monthly deposits to stay within your budget.
- Loss Limits: Control maximum losses within a set timeframe.
- Wagering Limits: Regulate total wagers during your session.
- Cooling-Off Periods: Pause your play temporarily.
- Self-Exclusion Options: Take a break for longer periods to prevent unregulated access.
These features empower you to shape your gaming habits and protect yourself at all times.
Self-Exclusion and Support Requests
If you ever feel your play has gotten out of control, you can request self-exclusion:
- Temporary or permanent exclusions are available—choose the duration that suits you.
- During exclusion, deposits, wagering, withdrawals, and promotional offers are blocked.
- To request exclusion, simply contact support—we’ll promptly process your request and assist with account closure or remaining funds.
Education & Awareness
We believe prevention is key. That’s why Level Up Casino Australia provides:
- Information about signs of problem gambling (e.g. chasing losses, emotional stress).
- Encouragement to track your gameplay and set realistic session budgets and time limits.
- Resources and links to professional help, including national & local support like Gambling Help Online (1800 858 858).
Compliance with Australian Regulations
Operating under Australian law, including the Northern Territory Code of Practice, we ensure:
- Licensed service provision to players located outside restricted regions.
- Mandatory player protections: deposit controls, self-exclusion systems, and staff training.
- Adherence to the Interactive Gambling Act and state-based best practice codes.
Safeguarding Minors
We enforce strict age verification. You must be at least 18 years old to register. Any staff-identified attempts by minors to play will result in immediate suspension and review.
To further protect against underage play, we recommend using browser filters like Net Nanny, GamBlock, or Solid Oak Software.
Responsible Staff Training
Our team is trained in responsible gaming protocols. This includes:
- Detecting risky gameplay patterns.
- Guiding players on limit settings and self-exclusion.
- Reacting swiftly to any signs of distress or problematic use.
These practices align with national codes that require staff awareness and action when harm could occur.
Summary
| Feature | Benefit |
|---|---|
| Deposit / Loss / Wager Limits | Keep your spending in check |
| Cooling-Off & Self-Exclusion | Pause or stop play when needed |
| Educational Content & Support Links | Recognise warning signs and find help |
| Age & Identity Verification | Prevent underage play |
| Staff Trained in Harm Prevention | Faster support in stressful situations |
Need Support?
You’re in full control at Level Up Casino Australia. Whether you’re looking to budget responsibly, take a break, or seek guidance, you’ll find practical tools, safeguards, and a supportive team in place.
If you ever need assistance managing your gaming, reach out via live chat or email — we’re always here to help.
