Level Up Casino Terms and Conditions

Effective from: 20/05/20245

By accessing or using the website LevelUpCasino, you confirm that you agree with the Terms and Conditions outlined here. Please read them carefully before using any services.

This agreement is governed by and interpreted according to the laws of Curaçao. The English version prevails in case of discrepancies.

1. General

By participating in games at Level Up Casino, you accept the risk of losing the money deposited into your account. Online gambling may be illegal in some jurisdictions. It is your responsibility to ensure that your use of the website complies with applicable laws.

Level Up Casino is operated by UNO DIGITAL MEDIA B.V., registered in Curaçao (Company Number 157147), with a gaming license issued by the Curaçao Gaming Authority (License No. OGL/2024/1267/0760). Payment processing services may be carried out by UDM Processing Services LTD (Cyprus), acting as a paying agent.

Gambling can be addictive. Please play responsibly. Only individuals over the age of 18 are permitted to play.

Level Up Casino reserves the right to amend these Terms at any time. Significant changes may be communicated by email, but users should check this page regularly.

By using the website, you enter into a binding agreement with Level Up Casino. If you do not agree to any part of these Terms, do not use the site.

You agree to receive communications electronically via email, SMS, or phone. You may unsubscribe from marketing messages, but we reserve the right to send essential account-related notifications.

2. Availability of Games

Game availability may vary by location due to provider restrictions. Attempting to circumvent geolocation restrictions by using VPNs or similar tools may result in account suspension and forfeiture of winnings.

Players from Australia are not eligible to access games from Amatic and Microgaming. Jackpot wins from NetEnt games (e.g., Mega Fortune, Arabian Nights) are void for Australian residents.

3. Accepted Currencies

Supported currencies include: AUD, EUR, NZD, CAD, BTC, and other cryptocurrencies.

4. Who Can Play

Players must ensure online gambling is legal in their jurisdiction. Only individuals aged 18+ or the legal gambling age in their location are permitted to register.

Level Up Casino does not permit registration or gameplay from users in restricted territories, including (but not limited to): the United States, United Kingdom, Germany, France, the Netherlands, Israel, and North Korea. Players from restricted countries attempting to register may have their accounts closed and funds confiscated.

5. Use of Player Account

  • Only one account per player, household, or IP address is allowed.
  • Providing false or incomplete registration information may result in account suspension.
  • You are responsible for keeping your login credentials secure.
  • Withdrawals must be processed via the same method used for deposits.
  • Funds cannot be transferred between player accounts.
  • Bonus abuse, duplicate accounts, or other fraudulent behavior may result in the forfeiture of winnings and account termination.
  • Level Up Casino uses SSL encryption and treats all customer data as confidential.

6. Depositing

Players must have sufficient funds in their account to participate in games.

  • Minimum deposit amounts vary by region and method (e.g., AUD 10, AUD 20).
  • Maximum deposits are subject to payment method limits.
  • Cryptocurrency deposits are supported but may not be subject to deposit limit tools.
  • Bonuses may be credited to a player’s account and are subject to specific Bonus Terms and Conditions.
  • Bonus funds are used only after real funds are depleted.
  • Withdrawals of deposits before fulfilling bonus requirements will void the bonus and winnings.
  • Level Up Casino is not a financial institution and does not offer interest or currency exchange.
  • Only payments from accounts in the player’s own name are accepted.
  • KYC verification may include phone confirmation. Incorrect or false information may lead to account suspension.

Note: Cryptocurrency deposits below the specified minimum will not be credited and cannot be refunded.

Using credit/debit cards for gambling is subject to your local laws and your card issuer’s rules.

7. Withdrawal Policy

  • Minimum withdrawal amounts range between AUD 50 and AUD 120, depending on the country.
  • Mistaken winnings due to technical or human error must be returned and may be deducted from your balance.
  • Withdrawals may be paid in installments depending on the size of the amount (e.g., AUD 15,000 monthly cap).
  • To withdraw, players must wager deposited amounts at least three (3) times.
  • Verification may be required at any time. This may include ID, proof of address, and payment method verification.
  • Winnings from unverified accounts may be withheld.
  • Currency exchange differences may apply to non-AUD transactions.
  • Bank transfer withdrawals may incur intermediary bank fees (up to ~EUR 16 equivalent).

8. Responsible Gaming

Level Up Casino supports responsible gaming practices. Players may request self-exclusion or set account limits such as:

  • Loss limits
  • Deposit limits
  • Session time limits

If a self-exclusion is activated, the account will be closed, and efforts made to prevent new account registration. However, ultimate responsibility rests with the player.

9. Dormant Accounts

An account is considered dormant if not accessed for 12 consecutive months. A monthly administration fee of AUD 10 (or equivalent) may be applied until the balance reaches zero or the account is reactivated.

Players will be notified before inactivity fees are deducted.

10. Closing of the Account

Players may close their account at any time by contacting support at [email protected]. Funds will be refunded subject to KYC and transaction checks.

Verification may include new documents or video interviews even if previously completed. Refund method is at the sole discretion of Level Up Casino.

The Casino may close your account at any time, with or without providing a reason, and refund remaining balances less applicable fees.

11. Disclaimer of Liabilities

You are solely responsible for any applicable taxes on your winnings under the laws of your jurisdiction.

  • By participating in games, you accept the risk of financial loss.
  • The Casino is not liable for any direct or indirect damages resulting from system errors, miscommunication, or other failures.
  • Force Majeure events, player misuse, fraud, or third-party advice are not grounds for liability.
  • Total liability is limited to the amount of the relevant wager or bet.
  • Level Up Casino reserves the right to close accounts and return balances at its discretion.

12. Anti-Fraud Policy

Level Up Casino enforces a strict anti-fraud policy. Activities that may lead to suspension or account closure include:

  • Use of multiple accounts
  • Collusion with other players
  • Use of automated software or bots
  • Chargebacks or payment fraud
  • Bonus abuse or manipulating game mechanics

The Casino may delay or cancel payouts and inform relevant authorities if fraud is suspected. Winnings from such activities will be forfeited.

If using a credit card, withdrawals up to the amount deposited may be processed as refunds. Excess may be paid via other methods.

13. Refund Policy

Refunds are considered only after a formal request with proper identification:

  • Photo ID (passport, driver’s license)
  • Proof of address (e.g., utility bill)
  • Bank statement (if necessary)

Refund requests are reviewed within 7 business days. Approved refunds are processed within 48 hours. Bonuses and winnings will be deducted before refund calculation.

Refunds due to credit card risks may be initiated by the Casino, and appropriate authorities notified.

14. Complaints

Complaints should be submitted via [email protected].

Disputes unresolved by support may be escalated to casino management or a regulatory body. Server logs are considered final in determining outcomes.

Level Up Casino will communicate using the contact details on your account.

15. Penalties and Termination

Breach of Terms may result in account suspension or closure without notice. The Casino may withhold winnings to cover damages caused by violations.

Users may not:

  • Use copyrighted content for commercial gain
  • Republish, redistribute, or modify content
  • Use the site in any unlawful or exploitative way

16. Intellectual Property

The design, software, and content on the website are protected by intellectual property rights belonging to Level Up Casino or its licensors.

Users may only use content for personal, non-commercial purposes. Commercial use, reproduction, or distribution is prohibited.

17. NetEnt T&C

Level Up Casino follows provider restrictions. NetEnt games are not available in the following territories: United States, United Kingdom, Sweden, Australia, and others as restricted by NetEnt policy.

NetEnt-branded games such as Planet of the Apes, Narcos, and Vikings may have additional restrictions based on your location.

Providers